CONVINIENCE, DETAILS BOOKING MANAGING FEATURE
SMILE manages guest, reservation information in details.
Individual, Group, Seri bookings and allotment are managed including statuses of each.
Group reserving; a hard work becomes quite easy with SMILE scientific method.
Rooming list can be input by typing an Excel table with copy and paste function. That makes hundred-room group list inputting be as quick and easy as a game.
EFFECTIVE SEARCHING FUNCTION
Searching for a guest is the work that is done often daily.
SMILE makes it be easy, convenient, and quick with the multi-function feature.
Guest info box receives any of the user’s available information like Account number, Confirm number, Room number, or any part of the guest first or last name then returns the proper guest.
GUEST ACCOUNT STRICTLY CONTROL AVOIDING LOST
All guest services and payments are posted and controlled in a guest account. Posted transaction can not be deleted. To adjust, the users have to put a void transaction to balance the wrong then put another right amount of the transaction. Any time, the Income Auditor can print out the transactions list in details to check and control.
Guest account contains all guest services, puts them in a complete and ready list for Checking Out to be quick, avoiding all mistakes.
While checking out, system automatically requires a payment for each balance of each guest account for cashier not to miss to collect any amount.
MULTI-OPTION INVOICE PRINTING, MULTI CURRENCY
SMILE allows user to select from many options to print guest invoice.
- Details invoice printing
- By date invoice printing
- By transaction invoice printing
- By date and transaction together.
- Total invoice printing.
The guest services can be separated quick and easily following the guest
requests such as dividing the invoice into guest and company amounts.
The invoice’s information like Seri, number is collected for report required by Vietnamese tax organization monthly.
The invoice’s sample is suitable designed following each hotel requirement. SMILE makes sure that the invoice’s information is correctly printed on the hotel’s sample.
STATISTIC CODE SUPPORTING SALES & MARKETING
With 13 open system code, SMILE statistic code system is a useful feature for guest data analyzing. Those systems can be defined following the analytic requirement of each hotel, independently operating or combining together as the user’s rule.
CONSISTANTLY & COMPLETLY CUSTOMER MANAGING
SMILE guest profile managing system helps user to manage each guest completely including revenue, room night and pending amount information.
VISUALIZED ROOM MAP
SMILE show the room map in nice graphic mode. Status of each room is clearly shown: Clean/Dirty, Vacant/Occupied, Guest information, Number of guests, Messages, Flags...
In this map, guest can be moved from room to room simply by drag and drop.
Map can show for current date as well as future date.
VISUALIZED OCCUPANCY CHART
Graphical Occupancy Chart helps user to have a global view on occupancy status of the hotel for any day. Each day status is displayed on one column.
The numbers of bookings are displayed on the column located from the bottom up according to the following order of statuses: Definite, Tentative, Allotment, Seri, and Waiting. And at the top are the Out Of Order numbers if any. Each type has its own color for being distinguished easily.
The red horizontal line is placed at the level of total number of hotel rooms. In case the column is higher than the red line level, that’s the signal of overbook status on the day.
So the Chart shows not only the occupancy status but also the availability by comparing the column’s height with the red line level.
DETAIL OCCUPATION CHART
Graphic shows the detail status of each room by day, including in-house guests and reserved guests.
The date of a reservation and the length of an in-house or Out Of Order case can be changed simply by dragging to extend or reduce the length and position of the color bar corresponding to the room.
New reservation, cancellation can be done directly on this graphic.
The color of the bar shows the status of the folio as follows:
Green = In House
Blue = Reserved
Brown = Out Of Order
This chart makes the room assigning work during a fully occupied day be so convenient.
And many many other extraordinary functions….